Repair Terms & Conditions
Please read the following repair terms and conditions carefully before proceeding with our service.
Devices submitted to Mobile Galaxy for repair will be provided with a 6-month warranty from the date of service completion.
In addition to the rights and remedies that you have under the Australian Consumer Law or any other applicable law, Mobile Galaxy provides the following warranty against defects.
Warranty claims are subject to approval by our technicians. If you are unsatisfied with the resolution, please email us at info@mobilegalaxy.com or use our online contact form by clicking HERE.
The warranty does not cover and is voided if evidence of the following is visible:
Physical and water damage, whether accidental, intentional, or due to general wear and tear.
After Apple device repairs, it may show the notification “Unknown Part” or “Display/battery could not be verified” embedded in the device.
Servicing of the device by a third party not associated with Mobile Galaxy.
Any issues not associated with the original intent of service that were unable to be diagnosed by Mobile Galaxy, such as software problems, hardware problems, motherboard issues, and liquid damage.
Any loss of data occurring as a result of the repair. Customers are advised to back up all data prior to repair.
Repairs conducted with parts provided by the customer from a source other than Mobile Galaxy.
Please note that in the process of opening a device, the original waterproofing feature may no longer function, and Mobile Galaxy does not warrant waterproofing and cannot be held responsible for any liquid damage due to a broken seal.
Please note a $59 non-refundable assessment fee applies to all undertaken repair duties. This fee is deducted from the total repair cost if the quote is approved.
The $59 assessment fee will be deducted from monies paid for any approved refund or for devices deemed beyond economical repair (BER).
If the device is not collected within 90 days of completion, it will be disposed of or recycled in accordance with uncollected goods legislation.
If a refund is approved, any parts installed by Mobile Galaxy remain the property of Mobile Galaxy and must be returned for the refund to be processed.